Frequently Asked Questions
- Why do people make the decision to work with
you?
- What is the most challenging part of people
making the decision to work with you?
- Why should I use your services?
- How do I know what services to let you help
me with?
- How do you charge for your work?
- How do I know what you will be working on when
you are working with me?
- Are you insured?
- Who works with you?
- Isn’t there a program I can use? Why
do I need you? I have the latest software.
10.
What areas of Atlanta do you serve?
Why do people make the decision to work with you?
Business owners make the decision to work with us for several reasons.
First, because they are tired of all the “should dos” and
“have to” that fill up their to do list everyday. Furthermore,
they are tired of feeling bad about what is not getting done. They would
like to get back to the time when they celebrated their accomplishments.
Second, because they realize the value of their time. They realize that
to truly leverage their time and provide the best use for their time,
there are tasks that they do not need to be doing and are better delegated
to us.
Lastly, they are tired of missing time with the family, tackling hobbies
and relaxing because they are working all the time.
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What is the most challenging part of people making the decision
to work with you?
Perfection. Because this is a new type of relationship for many people,
they don’t want to make a mistake. What we have found is that it
is like any other relationship. If you look for perfection, you will never
make the decision. Every time we begin working with a client it is a learning
process. We have to learn what their likes and dislikes are: what is the
best method of communication, what is their work-style, and what is the
best method to tackle their project.
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Why should I use your services?
When we speak with clients for the first time it is common to hear them
say I am a business owner, I got to this level through hard work, I am
here for a reason, I should be able to do this. We do not argue any of
these points. You are right. You are here because of your abilities, vision,
foresight, and desire. We are to here to help you keep moving in that
direction. We let you focus on what you do best.
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How do I know what services to let you help me with?
For many business owners it is very hard to give up work. Although many
of the tasks may not be getting done, it is how they identify their worth
and self esteem.
They way we like to approach it is by asking these questions:
- What do you love doing?
- What do you hate doing?
- What are you not getting done?
- Out of the things that I do not do, what is necessary?
- What tasks are crucial to my business success?
- What are the tasks that I do on a daily, weekly, and monthly basis
that I do not feel are the best use of my time?
- The answers to these questions can help us get a starting place for
what we can assist you with. Please note that when you answer these
questions, this is not the time to feel bad about what is not getting
done or done well, it is a time to celebrate! Help is here.
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How do you charge for your work?
That depends on the nature of the assignment, the type of work, and our
work agreement. We provide services on a retainer, hourly, and project
basis. It depends more on your needs.
Many of our clients work with us for a predetermined number of hours
per month, some on a special project basis, and some when the need arises.
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How do I know what you will be working on when you are working
with me?
If we are working with you on a particular type of work, it is very easy
to know what we are working on. This is most common with clients that
work with us for bookkeeping services and marketing support. However,
whenever possible we like to have a procedure in place for handling your
projects. This eliminates the guesswork and lets you know when to expect
what.
For those clients that work with us on a project basis, we are given
the assignment, we go to work, and return the completed assignment on
or before the agreed upon due date.
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Are you insured?
Yes we are insured. We gladly supply our current generic certificate of
insurance to all clients. Additionally, we will be glad to have our agent
send you a certificate. When she sends you a certificate, you are placed
on the list of clients who will be notified if there are any changes in
our policy.
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Who works with you?
We work with business owners who understand the value of their time and
do not want the burden of managing additional employees. Additionally,
the clients who work with Business Support Solutions want. The business
owners that work with us not only understand the value of their time,
they leverage it for the greatest competitive advantage.
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Isn’t there a program I can use? Why do I need you? I have
the latest software.
Software is great and it can make you more productive – only if
you use it or have the time to use it.
Frequently, we help businesses get their information in the proper format
to import into the software so that using it can be a breeze. In other
instances, we will get everything set up, train the key people, and help
to maintain the data.
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What areas of Atlanta
do you serve?
We provide virtual admininstrative
services, marketing support and bookkeeping services in Gainesville, Duluth,
Alpharetta, Suwanee, Dawsonville, Cumming, Oakwood, Johns Creek, Buford
and Flowery Branch.
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